Selling Colleagues provide outstanding customer service, meet hourly sales and Loyalty goals on a personal and departmental basis, and demonstrate superior product knowledge to customers. Selling Colleagues create a shopping experience that will make the customer feel welcome and comfortable including the upkeep of merchandise within the store and maintaining the stockroom.
Provide an exceptional customer experience by ensuring the customer is always the priority.
Assist customers in all aspects of total store fulfillment.
Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs.
Develop new business and expand client base through networking, suggestive selling and on the floor presence.
Maintain department recovery standards; including fitting room go backs to standard, if applicable.
Retrieve additional merchandise for customers as requested.
Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets.
Assist in inventory and markdown process.
Adhere to Asset Protection and inventory control and compliance procedures.
Regular, dependable attendance and punctuality.
Previous retail experience preferred, but not required.
Ability to read, write, and interpret instructional documents such as safety rules and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
May involve moving or lifting items under 10 pounds.
Ability to work a flexible schedule, including mornings, evenings, and weekends.